FAQs
Capella Skiathos · Guest guide
Frequently asked questions
Everything you need to know before and during your stay.
A smooth arrival starts here. Complete your online check-in before arrival to activate your access. There is no reception desk.
Check-in & access
How does self check-in work?
Both properties offer self check-in. Please complete these steps before you arrive:
- 48 hours before arrivalYou receive a link to complete your mandatory online check-in.
- 24 hours before arrivalYou receive your personal access code, entry instructions and arrival tips.
Before you arrive: online check-in must be completed for your access to be activated.
What time are check-in and check-out?
Check-in is from 15:00. Check-out is by 11:00.
Early check-in and late check-out are subject to availability and may carry an additional charge.
Will someone meet me at the property?
There is no reception desk or in-person check-in. You can enter using your personal access code and the instructions sent before arrival.
Please contact us through your reservation messaging channel if you need assistance.
Location & arrival
Where are the properties located?
Karaiskakis & Evangelistrias, in Skiathos Town, with direct vehicle access.
Dimitriadi Epifaniou, near the Old Port, in a pedestrian area.
Where should my taxi drop me off?
Your taxi can drop you directly at the entrance.
Ask to be dropped off at the Old Port, then follow your arrival instructions for an approximately 5-minute walk.
The Residences are in a pedestrian-only area, so taxis cannot reach the entrance.
Luggage & early arrivals
Can I store my luggage?
Complimentary on-site luggage storage is available from 09:00 to 21:00.
There is no on-site luggage storage. Nearby storage facilities are approximately a 5-minute walk away.
Can I arrive before check-in time?
You may arrive from 09:00, but access to your room before 15:00 is subject to availability.
Please use the luggage storage option for your property where needed, and keep noise to a minimum for guests who are resting.
Parking
Is private parking available?
Neither property has private parking.
Where can I park?
Free street parking is available where permitted. Municipal parking is approximately 150 metres away.
Public parking is approximately a 10–15-minute walk away. Street parking may also be available where permitted.
Parking spaces can be difficult to find in July and August. Please allow extra time when planning your arrival.
Housekeeping
When is housekeeping available?
Housekeeping is available from 09:00 to 12:00, except Sundays.
How do I request room cleaning?
Please display the “Clean My Room” sign during housekeeping hours.
If the sign is not displayed, we respect your privacy and do not clean your room.
How often are towels and bed linen changed?
Towels are changed every 2 days and bed linen every 3 days.
A €20 replacement fee applies to excessively soiled towels or linen.
House rules
Are pets allowed?
Pets are not allowed at either property.
Where is smoking allowed?
Smoking is not permitted indoors. Smoking is allowed outdoors; please be considerate of other guests.
What are the quiet hours?
Please help us maintain a calm atmosphere and observe the following quiet hours:
15:00–17:30
23:00–07:00
15:30–17:30
22:00–07:30
Please keep noise to a minimum at all other times, too. Full property rules are set out in your booking terms.
Can I share my access code?
Your access code is personal. Please do not share it with anyone outside your reservation.
Payments & booking changes
What are my payment and cancellation terms?
Your selected rate determines the payment schedule and cancellation terms. You can find them in the rate conditions shown before booking and in your reservation confirmation.
Can I change my reservation dates?
Date changes depend on your booking conditions, availability and property approval. Please contact us through your reservation messaging channel to discuss your options.
Getting around Skiathos
How can I book a scooter or quad?
You can check availability and book online with our trusted partner, Skiathos Rental – Smart Mobility.
Capella guests receive 5% off all vehicle categories when booking online with promo code CAPELLAGUESTS.
Priority service, delivery options and optional protection plans are available. Check the available delivery locations and booking conditions when reserving your vehicle.
Vehicle rental is booked separately from your accommodation.
Should I reserve my vehicle in advance?
Yes, especially for high-season stays, when vehicle availability can be limited.
Practical questions
Do I need a car during my stay?
A car is usually unnecessary for spending time in Skiathos Town. A rental vehicle can be useful if you plan to explore more of the island.
Can I walk to local places of interest?
Both properties are in Skiathos Town, with shops, restaurants and local attractions within walking distance. The Residences are reached on foot from the Old Port.
Is the neighbourhood quiet?
Both properties have central locations, so you may hear activity from the surrounding area. We ask all guests to respect quiet hours and keep noise to a minimum.